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Personal profile

Research Biography

I was born and educated in Milan (Italy), where I completed my undergraduate studies. Before becoming an academic I had a variety of work experiences, including two years as the marketing and communication officer for a theatre company, and one year as a librarian. I have taught Italian in many different contexts, and I have always had a keen interest in languages, communication and information technology. These interests have shaped my life and career, and continue to be a never-ending source of excitement and curiosity.

Research Interests

  • Rapport building and management
  • Conversation and discourse analysis
  • Intercultural pragmatics
  • Emotion communication
  • Non-verbal communication
  • Conflict talk and impoliteness
  • Humour
  • Self-disclosure
  • Learning analytics

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