A Decade in the Dark: An Updated Quality Control Tool Framework to Facilitate Customised Sustainable Tourism Practice

Laura Lesar, David Weaver, Sarah Gardiner

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

Sustainable tourism quality control tools (QCTs) assist the translation of sustainable tourism tenets into business practice; they facilitate intra-organisational sustainability progress amongst businesses that voluntarily elect to adopt them. Their collective use contributes to destination-wide sustainability progress (Black &Crabtree, 2007; GSTC, 2015). Despite this utility, the attendant scholarly activity stagnated over the past decade. To advance the field conceptually and empirically, an updated QCT framework, underpinned by a systematic classification protocol, is warranted. Through literature review and inductive assessment of the relevant knowledge, this research proposes a systematic classification protocol to underpin a QCT framework that concurrently accommodates QCT diversity and illuminates how each QCT progresses sustainability. The proposed framework is applicable across diverse destination contexts, ultimately fostering informed selection of a customised―QCT mix‖ that optimally progresses the practical application of sustainable tourism tenets.
Original languageEnglish
Title of host publicationCAUTHE 2016
Subtitle of host publicationThe Changing Landscape of Tourism and Hospitality: The Impact of Emerging Markets and Emerging Destinations
EditorsMadalyn Scerri, Lee Ker Hui
Place of PublicationSydney, N.S.W
PublisherBlue Mountains International Hotel Management School
Pages148-165
Number of pages18
ISBN (Print)9780987050793
DOIs
Publication statusPublished - 2016
Externally publishedYes

Keywords

  • Tourism
  • tourism practice
  • Sustainable tourism
  • quality control tools
  • QCT
  • sustainable tourism tenets

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