Achieving greater consistency in Telehealth project evaluations to improve organisational learning

Anthony Maeder, Kathleen Gray, Ann Borda, Nathan Poultney, Jim Basilakis

Research output: Contribution to journalConference article

2 Citations (Scopus)
1 Downloads (Pure)


Telehealth pilot projects and trial implementations are numerous but are often not fully evaluated, preventing construction of a sound evidence base and so limiting their adoption. We describe the need for a generic Telehealth project evaluation framework, within which evaluation is undertaken based on existing health systems performance indicators, using appropriately chosen measures. We provide two case studies explaining how this approach could be applied, in Australian and Canadian settings. It is argued that this framework type of approach to evaluation offers better potential for incorporating the learnings from resultant evaluations into business decisions by 'learning organisations', through alignment with organisational performance considerations.

Original languageEnglish
Pages (from-to)84-94
Number of pages11
JournalStudies in Health Technology and Informatics
Issue numberJanuary
Publication statusPublished - 1 Jan 2015
Externally publishedYes
Event4th International Conference on Global Telehealth, GT 2015 - Toronto, Canada
Duration: 29 May 201530 May 2015

Bibliographical note

CC BY-NC. This article is published online with Open Access by IOS Press and distributed under the terms of the Creative Commons Attribution Non-Commercial License.


  • benefits realisation
  • health systems performance
  • learning organisation
  • project evaluation
  • Telehealth

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