Adherence, adaptation and acceptance of elderly chronic heart failure patients to receiving healthcare via telemonitoring

Robyn Clark, Julie Yallop, Leon Piterman, Jo Croucher, Andrew Tonkin, Simon Stewart, Henry Krum, CHAT Study

Research output: Contribution to journalArticlepeer-review



Although the potential to reduce hospitalisation and mortality in chronic heart failure (CHF) is well reported, the feasibility of receiving healthcare by structured telephone support or telemonitoring is not.


To determine; adherence, adaptation and acceptability to a national nurse‐coordinated telephone‐monitoring CHF management strategy. The Chronic Heart Failure Assistance by Telephone Study (CHAT).


Triangulation of descriptive statistics, feedback surveys and qualitative analysis of clinical notes. Cohort comprised of standard care plus intervention (SC+I) participants who completed the first year of the study.


30 GPs (70% rural) randomised to SC+I recruited 79 eligible participants, of whom 60 (76%) completed the full 12month follow‐up period. During this time 3619 calls were made into the CHAT system (mean 45.81 SD±79.26, range 0−369), Overall there was an adherence to the study protocol of 65.8% (95% CI 0.54−0.75; p=0.001) however, of the 60 participants who completed the 12month follow‐up period the adherence was significantly higher at 92.3% (95% CI 0.82−0.97, p≤0.001). Only 3% of this elderly group (mean age 74.7±9.3years) were unable to learn or competently use the technology. Participants rated CHAT with a total acceptability rate of 76.45%.


This study shows that elderly CHF patients can adapt quickly, find telephone‐monitoring an acceptable part of their healthcare routine, and are able to maintain good adherence for a least 12months.
Original languageEnglish
Pages (from-to)1104-1111
Number of pages8
JournalEuropean Journal of Heart Failure
Issue number1
Publication statusPublished - Nov 2007
Externally publishedYes


  • Chronic heart failure
  • Acceptance
  • telephone support


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