Ambulance Employees Association: Scoping Literature Reviews drawing on qualitative literature to address the physical, psychological, psychobiological, and psychosocial health of operational ambulance staff and interventions to address the impact of workplace stressors.

The scoping literature review of peer-reviewed and grey qualitative literature addressed the psychological, physical, and social well-being of paramedics, ambulance officers, ambulance volunteers and call-takers. The following questions were generated to address these issues:
Focus questions for peer-reviewed literature
1. What impact does emergency service work have on psychological well-being, and psycho-social health of paramedics, ambulance officers, ambulance volunteers, and ambulance call-takers?
2. What impact does the psychological stress linked to the workplace have on physical well-being for paramedics, ambulance officers, ambulance volunteers, and call-takers?
3. What role does stigma and self-stigma play in the utilisation and willingness to access mental health support for paramedics and call-takers?
4. How do paramedics, ambulance officers, ambulance volunteers, and call-takers articulate their work-related well-being needs?
5. How are symptoms of workplace fatigue, post-traumatic stress disorder (PTSD), critical incident stress and work-related stress reported and identified (either self-reported, peer-reported, or reported by the organisation)?
6. What other factors influence the utilisation and willingness to access mental health support by paramedics, ambulance officers, ambulance volunteers, and call-takers?
7. How is the mental health and well-being of paramedics, ambulance officers, ambulance volunteers, and call-takers affected by workflow, the nature of the work, and their changing roles?
8. What effects do organisational structures addressing respite, debriefing (both formal and informal), and workload have on paramedics, ambulance officers, ambulance volunteers, and call-takers’ psychological and physical well-being?