An evaluation of the implementation of a Consumer-Directed Care service delivery model.

Recent reforms to the Australian aged care system require service providers to operate within a Consumer Directed Care (CDC) model of service delivery. CDC gives consumers the ability to exercise flexibility, choice and control over the services they receive and how their allocated package of government funds is spent. The core principles of CDC are: consumer voice, choice and control; rights; respectful partnerships; participation; transparency; and enhancing wellness and re-ablement. CDC represents a fundamental change to the way aged care is conceptualised and delivered in Australia. It has established a new environment for service providers, with significant implications for both providers and clients.

This report presents the findings from a targeted literature review and qualitative research to evaluate the implementation of a CDC model of service delivery within AnglicareSA’s Home Care Services. The evaluation also drew on a review of specific guidelines and legislation to assess the implementation and effectiveness of the service as it transitions to a Consumer Directed Care model of service provision.