Abstract
Major factor in overall nursing home satisfaction, quality of life and a predictor of food intake. Although the ability to accurately and reliably measure food service satisfaction is an essential component to quality control and improvement little is known about how aged care homes in Australia are measuring this construct.
This review used a critical lens to examine the existing food service satisfaction instruments available to residential aged care homes. Fifty-five questionnaires were identified and critiqued for usefulness, validity and reliability.
This presentation will provide an overview of:
1. The meaning of food service satisfaction to residents and other stakeholders,
2. The methods and instruments currently available to aged care homes for measuring food service satisfaction,
3. The current gaps and the need to develop tools that can be utilised by aged care homes to measure change within the food service system.
This review used a critical lens to examine the existing food service satisfaction instruments available to residential aged care homes. Fifty-five questionnaires were identified and critiqued for usefulness, validity and reliability.
This presentation will provide an overview of:
1. The meaning of food service satisfaction to residents and other stakeholders,
2. The methods and instruments currently available to aged care homes for measuring food service satisfaction,
3. The current gaps and the need to develop tools that can be utilised by aged care homes to measure change within the food service system.
| Original language | English |
|---|---|
| Pages | 17 |
| Number of pages | 1 |
| Publication status | Published - 2019 |
| Event | Institute of Hospitality in HealthCare 38th National Conference - Pullman on the Park, Melbourne, Australia Duration: 26 Aug 2019 → 28 Aug 2019 |
Conference
| Conference | Institute of Hospitality in HealthCare 38th National Conference |
|---|---|
| Country/Territory | Australia |
| City | Melbourne |
| Period | 26/08/19 → 28/08/19 |
Keywords
- residential aged care home
- food service satisfaction