Antecedents and outcomes of a culturally diverse workforce in hotels

Ashokkumar Manoharan, Michael Gross, Shruti Sardeshmukh

Research output: Contribution to journalArticlepeer-review

2 Citations (Scopus)


The topic of cultural diversity in hospitality firms has been somewhat neglected in the abundant research on cultural diversity in organizations. To overcome the gap, the purpose of the research was to examine the antecedents and outcomes of employing a culturally diverse workforce in hotels. Results from semi structured interviews showed there are four antecedents for the increase in cultural diversity and outcomes reflect significantly more benefits than challenges. Our findings suggest the benefits of cultural diversity come from the informational advantages, supporting the processing perspective. The challenges of diversity are rooted in the social categorization and in-group-out-group dynamics, lending support to the social identity theory. This study advances diversity literature based on research evidence of the various antecedents and outcomes in employing a culturally diverse workforce. Implications for diversity
management are offered so the benefits may be sustained, and the challenges may be
minimized in hospitality firms.
Original languageEnglish
Pages (from-to)1383-1416
Number of pages34
JournalJournal of Hospitality & Tourism Research
Issue number8
Early online date15 Jan 2021
Publication statusPublished - Nov 2021


  • Cultural
  • Diversity
  • Workforce
  • cultural diversity
  • diversity management
  • cultural diversity antecedents
  • cultural workers challenges
  • cultural workers benefits


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