Abstract
The National Centre for Education and Training on Addiction (NCETA) was engaged by the Australian National Preventive Health Agency (ANPHA) to develop a guide to the provision of quality services for Australia’s alcohol and other drug telephone information, referral, and counselling services.1
The purpose of this document is to provide a benchmark for states and territories to assist them to provide consistent telephone services, whilst recognising that there may be minor variations between the services provided within each jurisdiction. This document provides a basis on which jurisdictions can appraise their existing policies and service standards and is designed to assist in the provision of an appropriate, high-level service to the community.
The purpose of this document is to provide a benchmark for states and territories to assist them to provide consistent telephone services, whilst recognising that there may be minor variations between the services provided within each jurisdiction. This document provides a basis on which jurisdictions can appraise their existing policies and service standards and is designed to assist in the provision of an appropriate, high-level service to the community.
| Original language | English |
|---|---|
| Publisher | National Centre for Education and Training on Addiction (NCETA), Flinders University. |
| Number of pages | 116 |
| Place of Publication | South Australia |
| Publication status | Published - May 2012 |