Australia's Alcohol and Other Drug Telephone, Referral, and Counselling Services: A Guide to Quality Service Provision

Ann Roche, Keith Evans, Tania Steenson, Ken Pidd, Nicole Lee, Lynette Cusack

    Research output: Other contribution

    Abstract

    The National Centre for Education and Training on Addiction (NCETA) was engaged by the Australian National Preventive Health Agency (ANPHA) to develop a guide to the provision of quality services for Australia’s alcohol and other drug telephone information, referral, and counselling services.1

    The purpose of this document is to provide a benchmark for states and territories to assist them to provide consistent telephone services, whilst recognising that there may be minor variations between the services provided within each jurisdiction. This document provides a basis on which jurisdictions can appraise their existing policies and service standards and is designed to assist in the provision of an appropriate, high-level service to the community.
    Original languageEnglish
    PublisherFlinders University, National Centre for Education and Training on Addiction (NCETA)
    Number of pages116
    Place of PublicationSouth Australia
    Publication statusPublished - May 2012

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