Barriers and enablers to implementing telehealth consultations in psycho-oncology

Zoe Butt, Laura Kirsten, Lisa Beatty, Brian Kelly, Haryana Dhillon, Joanne M. Shaw

Research output: Contribution to journalArticlepeer-review

9 Citations (Scopus)
89 Downloads (Pure)


Objective: In response to the COVID-19 pandemic, use of telehealth to deliver care was recommended across the Australian health system. This study aims to explore the barriers and enablers to delivery of psycho-oncology services via telehealth and attitudes to use of telehealth in psycho-oncology.

Methods: Twenty-one psycho-oncology clinicians participated in semi-structured telephone interviews. Transcribed interviews were thematically analysed using the framework method.

Results: Three key themes were identified which described the overall experience of delivering psycho-oncology services via telehealth: (1) Context Matters-for whom is telehealth effective, when is it less effective; (2) Therapy content and telehealth implementation; (3) Recommendations for Sustainability.

Conclusions: These insights into the barriers and enablers to delivering psycho-oncology services via telehealth inform future research and clinical practice. While there is support for the continued use of telehealth in psycho-oncology, there are significant improvements needed to ensure effective implementation and continued benefit.

Original languageEnglish
Pages (from-to)1365-1373
Number of pages9
Issue number8
Early online date23 Apr 2022
Publication statusPublished - Aug 2022


  • barriers
  • cancer
  • COVID-19
  • implementation
  • interviews
  • oncology
  • psycho-oncology
  • psychologist
  • qualitative
  • telehealth


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