Barriers to Change Hindering Quality Improvement: The Reality of Emergency Care

Asa Muntlin, Marianne Carlsson, Lena Gunningberg

Research output: Contribution to journalArticlepeer-review

20 Citations (Scopus)

Abstract

Purpose: The aim of this study was to investigate physicians' and nurses' perspectives and prerequisites for quality improvement in the emergency department based on results from a previous patient survey. Method: The study used an explorative design with a qualitative approach and was conducted at the main emergency department of a Swedish university hospital. Interviews were conducted with 5 focus groups. In total, the groups comprised 22 respondents. Results: The respondents suggested goals and quality improvements, such as more patient-centered care, reduced waiting times, and better pain management. However, barriers to quality improvement also were identified and represented 3 themes: the patient is looked upon as an object or a problem; the physicians and nurses belong to different organizational cultures; and the hospital's organization hinders the optimal flow of patients and improvements to quality. Discussion: When assigning priority to the topic areas, most of the focus groups ranked "information, respect, and empathy" as most important to improve. Adequate information, proper care, and treatment within a reasonable time in the emergency department were cited as the goals for patient care, but the health care professionals perceived barriers to change in the hospital culture and organization. To ensure quality care and patient safety, these barriers should be addressed by leaders on all levels in the organization, including the hospital board. Health care professionals' perspectives of quality of care are valuable and should be included in quality improvement work.

Original languageEnglish
Pages (from-to)317-323
Number of pages7
JournalJournal of Emergency Nursing
Volume36
Issue number4
DOIs
Publication statusPublished - 1 Jul 2010
Externally publishedYes

Keywords

  • Barriers to change
  • Emergency department
  • Focus group interview
  • Health care professionals' perspective
  • Quality improvement

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