Abstract
Objective: Advancements in digital monitoring solutions promise to enhance mental health care but can
inadvertently also contribute to further stigmatisation and fear of disempowerment. This paper
aims to identify problems and solutions from people with lived experiences of mental illnesses.
Methods: Data was gathered during a co-design study with 9 participants (consumers and carers) involving 10 focus group facilitated sessions (2 hours) where participants discussed two technology-enabled mental health monitoring solutions, contextualised to their broader lived experience.
Results: Participants outlined problems and solutions in access, agency, interactions with medical practitioners, medication management and self-monitoring. Design insights include recommendations for strengthened consent procedures, flexible service access options, humanised consumer interaction and mutual responsibility in the digital therapeutic relationship.
Conclusions: Whilst consumers and carers saw value in digital monitoring technologies, they had questions about their level of access to such services, and how they might change their interactions with health professionals.
Methods: Data was gathered during a co-design study with 9 participants (consumers and carers) involving 10 focus group facilitated sessions (2 hours) where participants discussed two technology-enabled mental health monitoring solutions, contextualised to their broader lived experience.
Results: Participants outlined problems and solutions in access, agency, interactions with medical practitioners, medication management and self-monitoring. Design insights include recommendations for strengthened consent procedures, flexible service access options, humanised consumer interaction and mutual responsibility in the digital therapeutic relationship.
Conclusions: Whilst consumers and carers saw value in digital monitoring technologies, they had questions about their level of access to such services, and how they might change their interactions with health professionals.
| Original language | English |
|---|---|
| Number of pages | 12 |
| Publication status | Published - 12 Jul 2022 |
| Event | 33rd Australasian Conference on Information Systems (ACIS) - University of Melbourne, Melbourne, Australia Duration: 4 Dec 2022 → 7 Dec 2022 |
Conference
| Conference | 33rd Australasian Conference on Information Systems (ACIS) |
|---|---|
| Country/Territory | Australia |
| City | Melbourne |
| Period | 4/12/22 → 7/12/22 |
Keywords
- Co-design
- Mental Health Lived Experience
- Digital Mental health
- Electronic medical records
