Consumer and Carer Views on Digital Mental Health Monitoring Technologies and Related Care Processes: Results from a Co-Design Consultation

Bronwin Patrickson, Mike Musker, Dan Thorpe, Niranjan Bidargaddi

Research output: Contribution to conferencePaperpeer-review

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Abstract

Objective: Advancements in digital monitoring solutions promise to enhance mental health care but can inadvertently also contribute to further stigmatisation and fear of disempowerment. This paper aims to identify problems and solutions from people with lived experiences of mental illnesses.

Methods: Data was gathered during a co-design study with 9 participants (consumers and carers) involving 10 focus group facilitated sessions (2 hours) where participants discussed two technology-enabled mental health monitoring solutions, contextualised to their broader lived experience.

Results: Participants outlined problems and solutions in access, agency, interactions with medical practitioners, medication management and self-monitoring. Design insights include recommendations for strengthened consent procedures, flexible service access options, humanised consumer interaction and mutual responsibility in the digital therapeutic relationship.

Conclusions: Whilst consumers and carers saw value in digital monitoring technologies, they had questions about their level of access to such services, and how they might change their interactions with health professionals.
Original languageEnglish
Number of pages12
Publication statusPublished - 12 Jul 2022
Event33rd Australasian Conference on Information Systems (ACIS) - University of Melbourne, Melbourne, Australia
Duration: 4 Dec 20227 Dec 2022

Conference

Conference33rd Australasian Conference on Information Systems (ACIS)
Country/TerritoryAustralia
CityMelbourne
Period4/12/227/12/22

Keywords

  • Co-design
  • Mental Health Lived Experience
  • Digital Mental health
  • Electronic medical records

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