Consumer involvement in the design and delivery of examinations and assessments for health professionals and health professional education: a scoping review of literature

Alexander Holden, Delyse Leadbeatter, Madhan Balasubramanian, Woosung Sohn

Research output: Book/ReportCommissioned report

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Abstract

This review has been commissioned by the Australian Dental Council Inc. to survey the available academic and grey literature in relation to the involvement of consumers in the design and delivery of examinations and assessments which test and verify competency for entry to a profession.
A scoping review methodology was used to examine the literature relating to the involvement of consumers in assessments within health and social care education. Multiple databases were searched and, following the removal of duplicates, 1788 articles were identified. This number was his number, 37 articles were identified as having direct relevance to the research area. A further 25 articles were identified through their inclusion as references. Grey literature sources were identified through targeted searching for the guidance of regulatory agencies with a stake in healthcare education.
The literature discovered through the search strategy explored how consumers of health and social care services may be involved within assessments. Four main themes were revealed and explored through thematic analysis; 1) Nature and Ethos Behind Involvement; 2) Value of Health Consumers in Assessments; 3) Barriers and Difficulties, and; 4) How have consumers been involved?
This review finds that the way in which consumers are involved in the assessment of healthcare students is most commonly linked to examination of communication skills and professionalism. The philosophy of involvement is driven by the desire to ensure that the voice of the consumer is heard
within healthcare service delivery and educational activities. While much of the literature extolls the value of including consumers within assessments, this is not without its challenges and difficulties.

These are explored in detail within this review. This review also examines the way that consumers have been reported to have been involved within the literature, and whether this involvement is comprehensive, with consumers being involved in the design and planning of assessments, or whether is it shallow, with involvement being superficial. There was no evidence within the
literature surveyed that illustrated how consumers might be involved within assessments that contribute to the process of professional credentialing or registration with health professional accreditation agencies.
Original languageEnglish
PublisherAustralian Dental Council
Number of pages65
Publication statusPublished - 2019
Externally publishedYes

Keywords

  • Health care education
  • Social care education
  • Professional competence
  • Selection criteria
  • Consumer involvement

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