Consumers of Legal Services in a Onlife World

Tania Leiman

Research output: Contribution to journalArticle

Abstract

"Virtually everyone has a smartphone in their pockets, connecting them to just about every aspect of their lives... a device that"s always on and always connected", no longer any dichotomy between online and offline. This "onlife" is our "new experience of a hyperconnected reality". We connect, shop, bank, access government services, pay tax, socialise, consume news and current affairs online. We expect to be able to purchase products customised to our characteristics and preferences "when [we] want, how [we] want", with "self-service tools that empower [us] to find quick answers on [our] own," and "when [we] do need more personalised help, [we]"re not apt to wait on hold." We interact regularly with automated services (often without even being aware they are automated), and "major decisions that shape our lives - whether or not we are offered employment, a mortgage, insurance, credit, or a government service" are increasingly made via "automated eligibility systems, ranking algorithms and predictive risk models" with claims of greater efficiency and accuracy. Automated tools resolve disputes online too.
Original languageEnglish
Pages (from-to)10-12
Number of pages3
JournalLaw Society Bulletin Sa
Volume42
Issue number1
Publication statusPublished - Feb 2020

Keywords

  • Legal Services
  • onlife
  • Legal information

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