Coproducing Aboriginal patient journey mapping tools for improved quality and coordination of care

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    Abstract

    This paper describes the rationale and process for developing a set of Aboriginal patient journey mapping tools with Aboriginal patients, health professionals, support workers, educators and researchers in the Managing Two Worlds Together project between 2008 and 2015. Aboriginal patients and their families from rural and remote areas, and healthcare providers in urban, rural and remote settings, shared their perceptions of the barriers and enablers to quality care in interviews and focus groups, and individual patient journey case studies were documented. Data were thematically analysed. In the absence of suitable existing tools, a new analytical framework and mapping approach was developed. The utility of the tools in other settings was then tested with health professionals, and the tools were further modified for use in quality improvement in health and education settings in South Australia and the Northern Territory. A central set of patient journey mapping tools with flexible adaptations, a workbook, and five sets of case studies describing how staff adapted and used the tools at different sites are available for wider use
    Original languageEnglish
    Pages (from-to)536–542
    Number of pages7
    JournalAustralian Journal of Primary Health
    Volume23
    Issue number6
    Early online date2016
    DOIs
    Publication statusPublished - 8 Dec 2016

    Bibliographical note

    © La Trobe University 2017 Open Access (CC BY-NC-ND 4.0) "free to copy and redistribute the material in any medium or format, provided that the use is for non-commercial purposes only, no modifications or adaptations are made, proper credit is given to the Authors as well as the original publisher, and the integrity of the paper is maintained."

    Keywords

    • Aboriginal health services
    • action research
    • continuity of patient care
    • hospitals
    • patient-centred care
    • rural health

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