This report details the results of the Council of Ambulance Authorities Annual National PatientSatisfaction Survey. The data was collected by the Council of Ambulance Authorities and analysed and interpreted by the Ehrenberg-Bass Institute. This research investigated the service quality and satisfaction ratings of ambulance services across Australia (states/territories based) and in New Zealand (Wellington Free Ambulance). The purpose of this research was to measure the quality of ambulance services, as perceived by its customers (patients or carers). The ratings were compared over time as this study has been running since 2002 in Australia and since 2012 for Wellington Free Ambulance in New Zealand. Respondents were asked to evaluate their experience of using ambulance services on a number of dimensions: timeliness, telephone assistance, treatment received, paramedics’ care, journey quality and the overall satisfaction using the ambulance service.
|Place of Publication||Adelaide, South Australia|
|Publisher||University of South Australia|
|Commissioning body||Council of Ambulance Authorities of Australian, New Zealand and Papua New Guinea|
|Number of pages||30|
|Publication status||Published - 15 Aug 2015|