Credible vs fake: A literature review on differentiating online reviews based on credibility

Ehsan Abedin, Antonette Mendoza, Shanika Karunasekera

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

4 Citations (Scopus)

Abstract

Consumer reviews are a valuable source of information and are often the main factor for decisions about purchases. However, not all reviews are credible. Many scholars have attempted to device methods to assess the credibility of online reviews in different disciplines. To date, there is no study that compares research on this topic across these different disciplines. This paper conducts an extensive literature review to provide a comprehensive overview of techniques, classifying them into data-driven and human-driven approaches. Using co-topic analysis, this paper identifies important attributes used to assess the credibility of online reviews. We further classify these attributes into four main categories: review-centric, reviewer-centric, receiver and environmental attributes. Finally, we conclude by presenting and discussing the directions for future research on datasets and attributes that determine the credibility of consumer reviews.

Original languageEnglish
Title of host publicationInternational Conference on Information Systems, ICIS 2020 - Making Digital Inclusive
Subtitle of host publicationBlending the Local and the Global
PublisherAssociation for Information Systems
Number of pages17
ISBN (Electronic)9781733632553
Publication statusPublished - 2020
Externally publishedYes
Event2020 International Conference on Information Systems - Making Digital Inclusive: Blending the Local and the Global, ICIS 2020 - Virtual, Online, India
Duration: 13 Dec 202016 Dec 2020

Publication series

NameInternational Conference on Information Systems, ICIS 2020 - Making Digital Inclusive: Blending the Local and the Global

Conference

Conference2020 International Conference on Information Systems - Making Digital Inclusive: Blending the Local and the Global, ICIS 2020
Country/TerritoryIndia
CityVirtual, Online
Period13/12/2016/12/20

Keywords

  • Fake review
  • Information credibility
  • Literature review
  • Online review

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