Cultural intelligence and voice behavior among migrant workers: the mediating role of leader–member exchange

Zhou Jiang, Huong Le, Paul J. Gollan

Research output: Contribution to journalArticlepeer-review

17 Citations (Scopus)

Abstract

This empirical study is the first to explicitly examine cultural intelligence (CQ) as an antecedent of voice behavior and to explore the mediating role of leader–member exchange (LMX) in the CQ–voice relationship. Two hundred and sixty-one usable questionnaires were collected from migrant workers in Australia using an online survey. The data were analyzed with regression analyses and structural equation modeling. Results showed that migrant employees with higher CQ were more likely to engage in voice behavior. The positive relationship between CQ and voice behavior was partially mediated by LMX. These findings verify a relatively new individual antecedent (i.e. CQ) of voice behavior and reveal the underlying mediation mechanism that explains the effects of CQ on employee voice. This study also carries important implications for managing culturally-diverse workforces (i.e. migrant workers) regarding the promotion of voice.

Original languageEnglish
Pages (from-to)1082-1112
Number of pages31
JournalInternational Journal of Human Resource Management
Volume29
Issue number5
DOIs
Publication statusPublished - 9 Mar 2018
Externally publishedYes

Keywords

  • Cultural intelligence
  • leader–member exchange
  • mediation
  • migrant workers
  • voice behavior

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