Developing the multicultural workforce to improve the quality of care for residents: Final report

Cultural and linguistic diversity between residents and staff is significant in residential aged care homes in Australia. The diversity generates many opportunities for aged care organisations to address equitable and culturally appropriate care for residents. However, diversity can also be a challenge to achieving high-quality care for residents and to staff cohesion. This final report describes the project: ‘Developing the multicultural workforce to improve the quality of care for residents’. This project was funded by the Australian Government Department of Health under the ‘Service Improvement and Healthy Ageing Grants’ in 2015. Flinders University, AnglicareSA Inc. and Resthaven Inc. formed the consortium to undertake the project led by Flinders University. Participating sites from these organisations included four residential aged care homes (RACHs). The aim of the project was to work with stakeholders to develop, implement and evaluate a multicultural workforce development model (MCWD), an education program and resources to support the implementation of the model.