Differences in the Conflict Resolution Tactics of Male and Female Police Patrol Officers

This study examined the conflict resolution tactics of male and female police officers on patrol. An instrument for measuring behavioural tactics was developed from a theoretical model of conflict resolution. Male and female officers were observed when interacting with members of the public, and their behaviour was recorded in real time via a datalogger. Lag sequential analysis was used to detect sequences of behaviour. Results indicated that male officers used coercive tactics, such as controlling statements, threats and physical tactics, more often than females. The use of coercive tactics by males was likely to elicit verbal abuse from the citizen, which in turn increased the probability of physical abuse. This outcome was not evident for female officers. Consequently, the behavioural tactics of male officers more often placed them at risk of physical resistance.