Effective drinking water collaborations are not accidental: Interagency relationships in the international water utility sector

Daniel Jalba, Nancy Cromar, Simon Pollard, J Charrios, Roland Bradshaw, Steve Hrudey

    Research output: Contribution to journalArticle

    6 Citations (Scopus)

    Abstract

    The role that deficient institutional relationships have played in aggravating drinking water incidents over the last 30. years has been identified in several inquiries of high profile drinking water safety events, peer-reviewed articles and media reports. These indicate that collaboration between water utilities and public health agencies (PHAs) during normal operations, and in emergencies, needs improvement. Here, critical elements of these interagency collaborations, that can be integrated within the corporate risk management structures of water utilities and PHAs alike, were identified using a grounded theory approach and 51 semi-structured interviews with utility and PHA staff. Core determinants of effective interagency relationships are discussed. Intentionally maintained functional relationships represent a key ingredient in assuring the delivery of safe, high quality drinking water.

    Original languageEnglish
    Pages (from-to)934-944
    Number of pages11
    JournalScience of The Total Environment
    Volume470-471
    DOIs
    Publication statusPublished - 2014

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