Effects of supervisory monitoring on productivity and quality of performance

Neil Brewer, Tim Ridgway

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    28 Citations (Scopus)


    Effects of supervisory monitoring on performance quantity and quality were examined. Experiment 1 participants performed 2 tasks and were monitored periodically on 1 or both tasks, with outputs either identifiable or unidentifiable. Experiment 2 compared several monitoring procedures varying in quantity emphasis. In Experiment 1, an apparent quantity focus positively affected quantity but created quantity and quality decrements on the unmonitored task. Experiment 2 indicated that these effects were most pronounced when monitoring explicitly emphasized quantity. Despite the positive effect on the monitored task, monitoring had a negative influence on a composite quantity-quality performance measure, with this interpreted in terms of changes in participants' speed-accuracy criteria. Some important implications for supervisory practices in organizational settings are discussed.

    Original languageEnglish
    Pages (from-to)211-227
    Number of pages17
    JournalJournal of Experimental Psychology: Applied
    Issue number3
    Publication statusPublished - Sept 1998

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