Emotional labor strategy and job satisfaction: A Chinese perspective

Xuan Jiang, Zhou Jiang, Dong Soo Park

Research output: Contribution to journalArticlepeer-review

5 Citations (Scopus)

Abstract

We examined the relationship between emotional labor strategy (ELS) and job satisfaction (JS), and the moderating effects of job characteristics on this relationship, based on data collected from 291 supermarket employees. Results showed that the 2 types of ELS, surface acting and deep acting, were negatively and positively related to JS, respectively. In general, job characteristics were found to moderate the relationship between ELS and JS.

Original languageEnglish
Pages (from-to)933-938
Number of pages6
JournalSOCIAL BEHAVIOR AND PERSONALITY
Volume41
Issue number6
DOIs
Publication statusPublished - Jul 2013
Externally publishedYes

Keywords

  • Deep acting
  • Emotional labor strategy
  • Job characteristics
  • Job satisfaction
  • Surface acting

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