Evolution of E-Commerce in Business: A Review

Salmin Mostafa; Philip Palmer; Quinn Nguyen

doi:10.1007/978-981-96-2516-1_27

Evolution of E-Commerce in Business: A Review

Salmin Mostafa, Philip Palmer, Quinn Nguyen

College of Business, Government and Law

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Abstract

This chapter explores the dynamic world of e-commerce, an essential component of the e-business landscape, highlighting its models, evolution, advantages, disadvantages, and future developments. E-commerce, defined as the electronic exchange of goods and services, has transformed global business operations by enabling direct and efficient transactions across models such as Business-to-Consumer (B2C) and Business-to-Business (B2B), each with unique benefits and challenges. Driven by technological advancements and widespread internet adoption, e-commerce's evolution, particularly during the COVID-19 pandemic, has expanded its scope. The chapter delves into Industry 4.0 technologies like Artificial Intelligence (AI), Augmented Reality (AR), Virtual Reality (VR), and blockchain, enhancing logistics, delivery, and customer experience, projecting a more personalised, efficient, and secure future.

Original language	English
Title of host publication	The Palgrave Handbook of Breakthrough Technologies in Contemporary Organisations
Editors	Mahmoud Moussa, Adela McMurray
Place of Publication	Singapore
Publisher	Palgrave Macmillan Singapore
Chapter	27
Pages	341–355
Number of pages	15
Edition	1
ISBN (Electronic)	978-981-96-2516-1
ISBN (Print)	978-981-96-2515-4
DOIs	https://doi.org/10.1007/978-981-96-2516-1_27
Publication status	Published - 2025

Keywords

Artificial Intelligence
E-commerce
Industry 4.0

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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10.1007/978-981-96-2516-1_27Licence: In Copyright

https://rdcu.be/ec9GsLicence: In Copyright

Cite this

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Evolution of E-Commerce in Business: A Review. / Mostafa, Salmin ; Palmer, Philip ; Nguyen, Quinn.
The Palgrave Handbook of Breakthrough Technologies in Contemporary Organisations. ed. / Mahmoud Moussa; Adela McMurray. 1. ed. Singapore: Palgrave Macmillan Singapore, 2025. p. 341–355.

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

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Evolution of E-Commerce in Business: A Review

Abstract

Keywords

UN SDGs

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