Examining the hurdles in defining the practice of Nurse Navigators

Clare Harvey, Amy Louise Byrne, Eileen Willis, Janie Brown, Adele Baldwin, Adjunct Desley Hegney, Janine Palmer, David Heard, David Brain, Brody Heritage, Bridget Ferguson, Jenni Judd, Sandy Mclellan, Rachel Forrest, Shona Thompson

Research output: Contribution to journalArticlepeer-review

2 Citations (Scopus)


Background: Nurse navigators are an emerging workforce providing care to people with multiple chronic conditions. The role of the navigators is to identify patients requiring support in negotiating their health care. Purpose: A critical discourse analysis was used to examine qualitative data collected from nurse navigators and consenting navigated patients to identify key indicators of how nurse navigators do their work and where the success of their work is most evident. Discussion: Nurse navigators help patients who have lost trust in the health system to re-engage with their interdisciplinary health care team. This re-engagement is the final step in a journey of addressing unmet needs, essential to hospital avoidance. Conclusion: Nurse navigators provide a continuum of authentic and holistic care. To acknowledge the true value of nurse navigators, their performance indicators need to embrace the value-added care they provide.

Original languageEnglish
Pages (from-to)686-695
Number of pages10
JournalNursing Outlook
Issue number4
Publication statusPublished - 1 Jul 2021
Externally publishedYes


  • Critical discourse analysis
  • Integrated care
  • Model of care
  • Nurse navigators
  • Nurse-led services


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