Examining the hurdles in defining the practice of Nurse Navigators

Clare Harvey; Amy Louise Byrne; Eileen Willis; Janie Brown; Adele Baldwin; Adjunct Desley Hegney; Janine Palmer; David Heard; David Brain; Brody Heritage; Bridget Ferguson; Jenni Judd; Sandy Mclellan; Rachel Forrest; Shona Thompson

doi:10.1016/j.outlook.2021.01.011

Examining the hurdles in defining the practice of Nurse Navigators

Clare Harvey, Amy Louise Byrne, Eileen Willis, Janie Brown, Adele Baldwin, Adjunct Desley Hegney, Janine Palmer, David Heard, David Brain, Brody Heritage, Bridget Ferguson, Jenni Judd, Sandy Mclellan, Rachel Forrest, Shona Thompson

Research output: Contribution to journal › Article › peer-review

8 Citations (Scopus)

Abstract

Background: Nurse navigators are an emerging workforce providing care to people with multiple chronic conditions. The role of the navigators is to identify patients requiring support in negotiating their health care. Purpose: A critical discourse analysis was used to examine qualitative data collected from nurse navigators and consenting navigated patients to identify key indicators of how nurse navigators do their work and where the success of their work is most evident. Discussion: Nurse navigators help patients who have lost trust in the health system to re-engage with their interdisciplinary health care team. This re-engagement is the final step in a journey of addressing unmet needs, essential to hospital avoidance. Conclusion: Nurse navigators provide a continuum of authentic and holistic care. To acknowledge the true value of nurse navigators, their performance indicators need to embrace the value-added care they provide.

Original language	English
Pages (from-to)	686-695
Number of pages	10
Journal	Nursing Outlook
Volume	69
Issue number	4
DOIs	https://doi.org/10.1016/j.outlook.2021.01.011
Publication status	Published - 1 Jul 2021
Externally published	Yes

Keywords

Critical discourse analysis
Integrated care
Model of care
Nurse navigators
Nurse-led services

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title = "Examining the hurdles in defining the practice of Nurse Navigators",

abstract = "Background: Nurse navigators are an emerging workforce providing care to people with multiple chronic conditions. The role of the navigators is to identify patients requiring support in negotiating their health care. Purpose: A critical discourse analysis was used to examine qualitative data collected from nurse navigators and consenting navigated patients to identify key indicators of how nurse navigators do their work and where the success of their work is most evident. Discussion: Nurse navigators help patients who have lost trust in the health system to re-engage with their interdisciplinary health care team. This re-engagement is the final step in a journey of addressing unmet needs, essential to hospital avoidance. Conclusion: Nurse navigators provide a continuum of authentic and holistic care. To acknowledge the true value of nurse navigators, their performance indicators need to embrace the value-added care they provide.",

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AU - Harvey, Clare

AU - Byrne, Amy Louise

AU - Willis, Eileen

AU - Brown, Janie

AU - Baldwin, Adele

AU - Hegney, Adjunct Desley

AU - Palmer, Janine

AU - Heard, David

AU - Brain, David

AU - Heritage, Brody

AU - Ferguson, Bridget

AU - Judd, Jenni

AU - Mclellan, Sandy

AU - Forrest, Rachel

AU - Thompson, Shona

PY - 2021/7/1

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N2 - Background: Nurse navigators are an emerging workforce providing care to people with multiple chronic conditions. The role of the navigators is to identify patients requiring support in negotiating their health care. Purpose: A critical discourse analysis was used to examine qualitative data collected from nurse navigators and consenting navigated patients to identify key indicators of how nurse navigators do their work and where the success of their work is most evident. Discussion: Nurse navigators help patients who have lost trust in the health system to re-engage with their interdisciplinary health care team. This re-engagement is the final step in a journey of addressing unmet needs, essential to hospital avoidance. Conclusion: Nurse navigators provide a continuum of authentic and holistic care. To acknowledge the true value of nurse navigators, their performance indicators need to embrace the value-added care they provide.

AB - Background: Nurse navigators are an emerging workforce providing care to people with multiple chronic conditions. The role of the navigators is to identify patients requiring support in negotiating their health care. Purpose: A critical discourse analysis was used to examine qualitative data collected from nurse navigators and consenting navigated patients to identify key indicators of how nurse navigators do their work and where the success of their work is most evident. Discussion: Nurse navigators help patients who have lost trust in the health system to re-engage with their interdisciplinary health care team. This re-engagement is the final step in a journey of addressing unmet needs, essential to hospital avoidance. Conclusion: Nurse navigators provide a continuum of authentic and holistic care. To acknowledge the true value of nurse navigators, their performance indicators need to embrace the value-added care they provide.

KW - Critical discourse analysis

KW - Integrated care

KW - Model of care

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KW - Nurse-led services

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Examining the hurdles in defining the practice of Nurse Navigators

Abstract

Keywords

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