Exploring the role of a facilitator in supporting family carers when embedding the iSupport for Dementia programme in care services: A qualitative study

Ying Yu, Sarah C. Hunter, Lily Xiao, Claudia Meyer, Michael Chapman, Kai Ping Tan, Langduo Chen, Sue Mckechnie, Julie Ratcliffe, Shahid Ullah, Alison Kitson, Andre Q. Andrade, Craig Whitehead

Research output: Contribution to journalArticlepeer-review

67 Downloads (Pure)


Aims: To explore stakeholders' perceptions of a facilitator's role in supporting carers when embedding iSupport for Dementia psychoeducation program, in care services. 

Methods: A qualitative descriptive study design was applied. Data were collected from workshops and interviews with carers of people living with dementia (PLWD) and with health and social care professionals from two tertiary hospitals and two community aged care organisations across three Australian states between October 2021 and March 2022. A thematic analysis was used to analyse data. The COREQ guideline was followed to report our findings. 

Results: A total of 30 family carers and 45 health and social care professionals participated in the study. Three main themes and seven subthemes were identified from the data. We described the main themes as (1) the facilitator's role at the time of dementia diagnosis, (2) the facilitator's role throughout the everyday dementia care journey and (3) the facilitator's role during transition moments. 

Conclusions: Caring for family members with dementia is demanding and stressful for carers. Embedding a facilitator-enabled iSupport for Dementia program in hospital and community aged care settings has the potential to mitigate sources of stress associated with care recipient factors, carer factors and care service factors, and improve the health and well-being of carers and those for whom they care. 

Relevance to Clinical Practice: Our findings will inform the establishment of iSupport facilitators appointed by dementia care providers in hospital and community care settings and help determine their roles and responsibilities in delivering the iSupport program. Our findings relate to nurse-led and coordinated dementia care in hospital and community aged care settings. 

Patient or Public Contribution: This study was co-designed with stakeholders from two aged care organisations and two tertiary hospitals. The study participants were staff employed by these organisations and carers of PLWD who were service users.

Original languageEnglish
Pages (from-to)7358-7371
Number of pages14
JournalJournal of Clinical Nursing
Issue number19-20
Early online date21 Jul 2023
Publication statusPublished - Oct 2023


  • caregiver support
  • co-design
  • dementia
  • dementia care services
  • facilitator
  • family caregiver


Dive into the research topics of 'Exploring the role of a facilitator in supporting family carers when embedding the iSupport for Dementia programme in care services: A qualitative study'. Together they form a unique fingerprint.

Cite this