Extended abstract: Managing communication to avoid preventable crises

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Abstract

This paper analyzes the communication factors documented in well-known cases where engineering projects led to safety or security crises. From these cases, the paper extrapolates a typology of problems that may occur in the verbal, spoken and written, exchanges between engineers and managers or users. The objective of the research is to design a practical checklist of communication tasks, which can be incorporated in engineering projects in order to avoid failures and prevent crises.

Original languageEnglish
Title of host publicationProceedings - 2018 IEEE International Professional Communication Conference, ProComm 2018
PublisherInstitute of Electrical and Electronics Engineers Inc.
Pages222-223
Number of pages2
ISBN (Electronic)978-1-5386-5857-4
ISBN (Print)978-1-5386-5858-1
DOIs
Publication statusPublished - 28 Sep 2018
Event2018 IEEE International Professional Communication Conference, ProComm 2018 -
Duration: 22 Jul 2018 → …

Publication series

NameIEEE International Professional Communication Conference
Volume2018-July
ISSN (Print)2158-091X
ISSN (Electronic)2158-1002

Conference

Conference2018 IEEE International Professional Communication Conference, ProComm 2018
Period22/07/18 → …

Keywords

  • Checklist
  • crisis
  • miscommunication
  • security

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