Freedom from choice: who pays for customer service in the knowledge economy?

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@article{e2880dc919dd400d9cfb8f4a246dd327,

title = "Freedom from choice: who pays for customer service in the knowledge economy?",

author = "Tara Brabazon",

year = "2005",

doi = "10.5204/mcj.2461",

language = "English",

volume = "7",

journal = "M/C Journal",

issn = "1441-2616",

publisher = "Queensland University of Technology",

number = "6",

}