Getting to know you: improving the client experience with the creation of a health service user profile

Melissa Ridd, Chris Rissel

Research output: Contribution to conferenceAbstractpeer-review

Abstract

The Children’s Development Team (CDT) and the Community Allied Health Team (CAHT) are two teams of allied health professionals which are part of Community Allied Health (CAH) & Aged Care Services (ACS) within NT Health.

Demographic data about clients are entered into a database. The data has never before been collated and analysed to provide a demographic profile of the client population.

De-identified data were extracted from the client database within the date range between July 2015 to June 2020, including provider, Indigenous status, birth country, locality of residence, sex, age, preferred language, and ‘referral in’ reason. Data were analysed descriptively, broken down by the major demographic variables of interest to describe the service user profile, and compared with relevant census data.

Key findings included the make-up of clients’ sex, with males representing two-thirds of CDT cases and just over half of CAHT cases. The data also highlighted that Indigenous cases are over-represented in every service area in CAHT and are over-represented in CDT in more urban areas, in comparison to the whole of the NT population. The data provided a useful profile of the clients’ most commonly preferred languages other than English, including Aboriginal languages.

The analysed information aids service planning and resource allocation for clinicians and managers. The results are potentially helpful as a resource for orienting new staff to become familiar with the client population. It allows comparison of the service user profiles of CDT and CAHT. The results are also available in report format.
Original languageEnglish
Number of pages1
Publication statusPublished - 2022
Event14th National Rural and Remote Allied Health Conference: People, Purpose, Passion: Pathways to success - Virtual online, Australia
Duration: 15 Nov 202216 Nov 2022
Conference number: 14th
https://web.archive.org/web/20221025021838/https://sarrahconference.com.au/ (Conference website)

Conference

Conference14th National Rural and Remote Allied Health Conference
Country/TerritoryAustralia
Period15/11/2216/11/22
OtherThe National Rural and Remote Allied Health Conference has a strong reputation as one of the best-allied health conferences in Australia. It is the centrepiece of SARRAH’s engagement with our members and all allied health professionals, service providers, academics, students, and state and Commonwealth governments working to ensure equitable health outcomes for rural and remote Australians. In 2022 the purpose of our gathering is to share knowledge and thought leadership in the rural and remote allied health sector while networking with new and old friends.

This year’s theme – People, Purpose Passion: Pathways to Success – will bring together committed health professionals with a shared vision of building our community of change agents, so that rural and remote Australians have access to the healthcare they need to stay whole, healthy, and fully participating in society. Together we will explore rural career pathways, contemporary practice, and consider the health system reforms needed to improve access to allied health services for vulnerable Australians. If you are interested in contributing to sustainable and resilient rural and remote communities, this conference is for you.
Internet address

Bibliographical note

Lightning presentation, 16 November 2022.

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