Historical perception of diversity and its management in the hospitality industry

Adela J. McMurray; Upekha Andrahannadi

doi:10.4324/9781003285687-4

Historical perception of diversity and its management in the hospitality industry

Adela J. McMurray
, Upekha Andrahannadi

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

Abstract

This narrative review explores the history of the evolution of diversity, and diversity management, in the hospitality industry during the 18th and 19th centuries. The study’s findings indicate that multiple factors influenced hospitality firms to employ a diverse workforce. These factors include the sector’s growth, the creation of new jobs within the hospitality sector, and global migration trends. In addition, World War I and World War II played a major role in growing the number of diverse employees in the sector’s workforce. Furthermore, it was noted that the birth of the Civil Rights Act led to the development of diversity management practices. Finally, this study offers future directions to embed historical research approaches to advance the hospitality diversity literature.

Original language	English
Title of host publication	The Routledge Handbook of Diversity, Equity, and Inclusion Management in the Hospitality Industry
Editors	Ashokkumar Manoharan, Juan M. Madera, Manisha Singal
Place of Publication	Oxon, UK
Publisher	Taylor and Francis - Balkema
Chapter	2
Pages	11-19
Number of pages	9
ISBN (Electronic)	978-1-003-28568-7
ISBN (Print)	978-1-032-25925-3, 978-1-032-25926-0
DOIs	https://doi.org/10.4324/9781003285687-4
Publication status	Published - 2024

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 10 Reduced Inequalities
SDG 16 Peace, Justice and Strong Institutions

Keywords

hospitality sector
diversity
historical trends

Access to Document

10.4324/9781003285687-4Licence: In Copyright

Cite this

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Historical perception of diversity and its management in the hospitality industry. / McMurray, Adela J.; Andrahannadi, Upekha.
The Routledge Handbook of Diversity, Equity, and Inclusion Management in the Hospitality Industry. ed. / Ashokkumar Manoharan; Juan M. Madera; Manisha Singal. Oxon, UK: Taylor and Francis - Balkema, 2024. p. 11-19.

Research output: Chapter in Book/Report/Conference proceeding › Chapter › peer-review

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AB - This narrative review explores the history of the evolution of diversity, and diversity management, in the hospitality industry during the 18th and 19th centuries. The study’s findings indicate that multiple factors influenced hospitality firms to employ a diverse workforce. These factors include the sector’s growth, the creation of new jobs within the hospitality sector, and global migration trends. In addition, World War I and World War II played a major role in growing the number of diverse employees in the sector’s workforce. Furthermore, it was noted that the birth of the Civil Rights Act led to the development of diversity management practices. Finally, this study offers future directions to embed historical research approaches to advance the hospitality diversity literature.

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Historical perception of diversity and its management in the hospitality industry

Abstract

UN SDGs

Keywords

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