Identification of the human factors contributing to maintenance failures in a petroleum operation

Ari Antonovsky, Clare M. Pollock, Leon Straker

Research output: Contribution to conferencePaper

3 Citations (Scopus)

Abstract

Structured interviews (N=38) were conducted with maintainers in a petroleum company who were asked to discuss a maintenance failure with which they were familiar. The interview structure was based on the Human Factor Investigation Tool - HFIT (Gordon, 2001) which in turn was based on the Model of Human Malfunction (Rasmussen, 1982). HFIT proved to be a useful instrument for identifying the pattern of human factors that recurred most frequently in maintenance-related failures. Of the 27 human factors identified, the three most frequent were found to be Assumptions (79% of cases), Design & Maintenance (71%) and Communication (66%). Of equal interest, were the factors that were infrequently mentioned such as Procedure Violations, Supervision, and Work Quality.
Original languageEnglish
Pages1296-1300
Number of pages5
DOIs
Publication statusPublished - 1 Dec 2010
Event54th Human Factors and Ergonomics Society Annual Meeting 2010, HFES 2010 -
Duration: 27 Sep 2010 → …

Conference

Conference54th Human Factors and Ergonomics Society Annual Meeting 2010, HFES 2010
Period27/09/10 → …

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  • Cite this

    Antonovsky, A., Pollock, C. M., & Straker, L. (2010). Identification of the human factors contributing to maintenance failures in a petroleum operation. 1296-1300. Paper presented at 54th Human Factors and Ergonomics Society Annual Meeting 2010, HFES 2010, . https://doi.org/10.1518/107118110X12829369835329