Structured interviews (N=38) were conducted with maintainers in a petroleum company who were asked to discuss a maintenance failure with which they were familiar. The interview structure was based on the Human Factor Investigation Tool - HFIT (Gordon, 2001) which in turn was based on the Model of Human Malfunction (Rasmussen, 1982). HFIT proved to be a useful instrument for identifying the pattern of human factors that recurred most frequently in maintenance-related failures. Of the 27 human factors identified, the three most frequent were found to be Assumptions (79% of cases), Design & Maintenance (71%) and Communication (66%). Of equal interest, were the factors that were infrequently mentioned such as Procedure Violations, Supervision, and Work Quality.
|Number of pages||5|
|Publication status||Published - 1 Dec 2010|
|Event||54th Human Factors and Ergonomics Society Annual Meeting 2010, HFES 2010 - |
Duration: 27 Sep 2010 → …
|Conference||54th Human Factors and Ergonomics Society Annual Meeting 2010, HFES 2010|
|Period||27/09/10 → …|