Identification of the human factors contributing to maintenance failures in a petroleum operation

Ari Antonovsky; Clare M. Pollock; Leon Straker

doi:10.1518/107118110X12829369835329

Identification of the human factors contributing to maintenance failures in a petroleum operation

Ari Antonovsky, Clare M. Pollock, Leon Straker

Flinders University

Research output: Contribution to conference › Paper › peer-review

3 Citations (Scopus)

Abstract

Structured interviews (N=38) were conducted with maintainers in a petroleum company who were asked to discuss a maintenance failure with which they were familiar. The interview structure was based on the Human Factor Investigation Tool - HFIT (Gordon, 2001) which in turn was based on the Model of Human Malfunction (Rasmussen, 1982). HFIT proved to be a useful instrument for identifying the pattern of human factors that recurred most frequently in maintenance-related failures. Of the 27 human factors identified, the three most frequent were found to be Assumptions (79% of cases), Design & Maintenance (71%) and Communication (66%). Of equal interest, were the factors that were infrequently mentioned such as Procedure Violations, Supervision, and Work Quality.

Original language	English
Pages	1296-1300
Number of pages	5
DOIs	https://doi.org/10.1518/107118110X12829369835329
Publication status	Published - 1 Dec 2010
Event	54th Human Factors and Ergonomics Society Annual Meeting 2010, HFES 2010 - Duration: 27 Sept 2010 → …

Conference

Conference	54th Human Factors and Ergonomics Society Annual Meeting 2010, HFES 2010
Period	27/09/10 → …

Access to Document

10.1518/107118110X12829369835329

http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.1023.7000&rep=rep1&type=pdf

Cite this

@conference{283e58943c86491d82b06a8a672b9436,

title = "Identification of the human factors contributing to maintenance failures in a petroleum operation",

abstract = "Structured interviews (N=38) were conducted with maintainers in a petroleum company who were asked to discuss a maintenance failure with which they were familiar. The interview structure was based on the Human Factor Investigation Tool - HFIT (Gordon, 2001) which in turn was based on the Model of Human Malfunction (Rasmussen, 1982). HFIT proved to be a useful instrument for identifying the pattern of human factors that recurred most frequently in maintenance-related failures. Of the 27 human factors identified, the three most frequent were found to be Assumptions (79% of cases), Design & Maintenance (71%) and Communication (66%). Of equal interest, were the factors that were infrequently mentioned such as Procedure Violations, Supervision, and Work Quality.",

author = "Ari Antonovsky and Pollock, {Clare M.} and Leon Straker",

year = "2010",

month = dec,

day = "1",

doi = "10.1518/107118110X12829369835329",

language = "English",

pages = "1296--1300",

note = "54th Human Factors and Ergonomics Society Annual Meeting 2010, HFES 2010 ; Conference date: 27-09-2010",

}

TY - CONF

T1 - Identification of the human factors contributing to maintenance failures in a petroleum operation

AU - Antonovsky, Ari

AU - Pollock, Clare M.

AU - Straker, Leon

PY - 2010/12/1

Y1 - 2010/12/1

N2 - Structured interviews (N=38) were conducted with maintainers in a petroleum company who were asked to discuss a maintenance failure with which they were familiar. The interview structure was based on the Human Factor Investigation Tool - HFIT (Gordon, 2001) which in turn was based on the Model of Human Malfunction (Rasmussen, 1982). HFIT proved to be a useful instrument for identifying the pattern of human factors that recurred most frequently in maintenance-related failures. Of the 27 human factors identified, the three most frequent were found to be Assumptions (79% of cases), Design & Maintenance (71%) and Communication (66%). Of equal interest, were the factors that were infrequently mentioned such as Procedure Violations, Supervision, and Work Quality.

AB - Structured interviews (N=38) were conducted with maintainers in a petroleum company who were asked to discuss a maintenance failure with which they were familiar. The interview structure was based on the Human Factor Investigation Tool - HFIT (Gordon, 2001) which in turn was based on the Model of Human Malfunction (Rasmussen, 1982). HFIT proved to be a useful instrument for identifying the pattern of human factors that recurred most frequently in maintenance-related failures. Of the 27 human factors identified, the three most frequent were found to be Assumptions (79% of cases), Design & Maintenance (71%) and Communication (66%). Of equal interest, were the factors that were infrequently mentioned such as Procedure Violations, Supervision, and Work Quality.

UR - http://www.scopus.com/inward/record.url?scp=79952969330&partnerID=8YFLogxK

U2 - 10.1518/107118110X12829369835329

DO - 10.1518/107118110X12829369835329

M3 - Paper

SP - 1296

EP - 1300

T2 - 54th Human Factors and Ergonomics Society Annual Meeting 2010, HFES 2010

Y2 - 27 September 2010

ER -

Identification of the human factors contributing to maintenance failures in a petroleum operation

Abstract

Conference

Access to Document

Other files and links

Fingerprint

Cite this