In-Depth Co-Design of Mental Health Monitoring Technologies by People with Lived Experience

Bronwin Patrickson, Mike Musker, Dan Thorpe, Yasmin van Kasteren, Niranjan Bidargaddi, The Consumer and Carer Advisory Group (CCAG)

Research output: Contribution to journalArticlepeer-review

1 Citation (Scopus)
15 Downloads (Pure)

Abstract

Advancements in digital monitoring solutions collaborate closely with electronic medical records. These fine-grained monitoring capacities can generate and process extensive electronic record data. Such capacities promise to enhance mental health care but also risk contributing to further stigmatization, prejudicial decision-making, and fears of disempowerment. This article discusses the problems and solutions identified by nine people with lived experience of being mental health care consumers or informal carers. Over the course of ten facilitated focus group format sessions (two hours) between October 2019 and April 2021, the participants shared their lived experience of mental health challenges, care, and recovery within the Australian context. To support the development, design, and implementation of monitoring technologies, problems, and solutions were outlined in the following areas—access, agency, interactions with medical practitioners, medication management, and self-monitoring. Emergent design insights include recommendations for strengthened consent procedures, flexible service access options, and humanized consumer interactions. While consumers and carers saw value in digital monitoring technologies that could enable them to take on a more proactive involvement in their personal wellness, they had questions about their level of access to such services and expressed concerns about the changes to interactions with health professionals that might emerge from these digitally enabled processes.

Original languageEnglish
Article number191
Number of pages17
JournalFuture Internet
Volume15
Issue number6
Early online date25 May 2023
DOIs
Publication statusPublished - Jun 2023

Keywords

  • co-design
  • digital mental health
  • electronic medical records
  • health monitoring technologies
  • mental health lived experience

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