@inproceedings{d69ae538b3004b9597bd2b40e648708d,
title = "In-house crowdsourcing-based entity resolution using argumentation",
abstract = "A conceptual framework is proposed in this study to improve Entity Resolution in contact centers. It is stated in the paper that how RFID produce dirty data in CC's databases and how using customer service representatives (CSRs) via argumentation framework deal with issue. Leveraging the power of CSRs put this work as a crowdsourcing technique that combine human and machine together to rich to the high quality of data in CC's databases.",
keywords = "Argumentation, Contact centers, Crowdsourcing",
author = "Morteza Saberi and Janjua, {Naeem Khalid} and Elizabeth Chang and Hussain, {Omar Khadeer} and Peiman Pazhoheshfar",
year = "2016",
doi = "10.46254/AN06.20160135",
language = "English",
isbn = "978-0-9855-4974-9",
series = "Proceedings of the International Conference on Industrial Engineering and Operations Management",
publisher = "IEOM Society",
booktitle = "Proceedings of the 2016 International Conference on Industrial Engineering and Operations Management",
note = "6th International Conference on Industrial Engineering and Operations Management, IEOM 2016 ; Conference date: 08-03-2016 Through 10-03-2016",
}