@inproceedings{d885ce0c248d47bcbc991224dd702771,
title = "Investigation of technical support provided by educational websites",
abstract = "The purpose of the paper was to identify how useful was the technical support provided by educational websites in relation to the interaction between students and educational websites, and the findings showed that students reported that all the identified technical support helped them achieve more productive usage of educational websites. Website designers and online teachers may find these results useful in enhancing the effectiveness of online teaching as well as designing and using instructional programs.",
keywords = "Educational websites, Online interaction, Technical support",
author = "Geng, {Gretchen H.} and Disney, {Leigh P.}",
year = "2010",
month = jun,
doi = "10.1109/ICETC.2010.5529287",
language = "English",
isbn = "9781424463688",
series = "ICETC 2010 - 2010 2nd International Conference on Education Technology and Computer",
publisher = "Institute of Electrical and Electronics Engineers",
pages = "V1113--V1117",
booktitle = "ICETC 2010 - 2010 2nd International Conference on Education Technology and Computer",
address = "United States",
note = "2010 2nd International Conference on Education Technology and Computer, ICETC 2010 ; Conference date: 22-06-2010 Through 24-06-2010",
}