Job Dissatisfaction and Employee Turnover: A Qualitative Case Study in Thailand

In 2009, a college at a Thai university realized it might have a problem with its employees. Academic staff were leaving at an unhealthy rate, so the college set out to investigate if employee turnover was a minor issue or a serious problem that needed to be addressed in targeted ways. Exit interviews were conducted with several staff and researchers applied models of employee turnover motives to assess the situation. Specifically, they examined the reasons for job dissatisfaction in order to diagnose the problem and assist in solving it. This investigation raises questions of how to evaluate employee turnover and whether or not the diagnoses of turnover problems are beneficial to organizations.