Lenses for Digital Inclusion: A Social Work Framework for Research, Policy and Practice

Lenses for Digital Inclusion: A social work framework for research, policy and practice Dr Deborah West Thedigital divide can be conceived of as a reflection of the broader social divides which exist within society and contribute tothe experience of social exclusion on many levels. As such, any attempts to overcome digital disadvantage needs to be extendedbeyond access and technological solutions. Underpinned by social work theory and knowledge from the fields oftechnology, lifelong learning and three research studies, this paper presents an alternative framework for increasing digital inclusion. Data was collected from a total of 2345 respondents via self-completed questionnaires, interviews and non-participant observation to consider barriers to the use of technology, learning preferences in computer classes and computer class design features. The model provides a two-step framework for considering the structural, psychosocial and individual factors that influence digital inclusion: access, knowledge and awareness, learning opportunities and support and a range of skills. The model provides a structure for understanding the digital divide and progressing research, analysis, policy and programme development to increase digital inclusion. It also provides a theoretical framework for future enquiry and lays the foundation for a link between theory and practice.