Lock the doors: Toward a narrative-semiotic approach to organizational crisis

Sky Marsen

    Research output: Contribution to journalArticle

    12 Citations (Scopus)

    Abstract

    Using a narrative–semiotic approach, this article explores the decisions, plans, and actions involved in dealing with organizational risks and crises. It describes a model, or methodological framework, for crisis analysis as well as for organizational learning aimed at crisis management and prevention. The model is based on the interrelational positioning of the relevant agents (project managers, project team members, and stakeholders), the discourses produced by these agents, and their actions. This model is valuable for understanding the situations, goals, motivations, and anxieties that underlie the risk assessment and actions taken during crises. To illustrate the theoretical discussion, the article analyzes the Columbia Space Shuttle accident of 2003.

    Original languageEnglish
    Pages (from-to)301-326
    Number of pages26
    JournalJOURNAL OF BUSINESS AND TECHNICAL COMMUNICATION
    Volume28
    Issue number3
    DOIs
    Publication statusPublished - 2014

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