Mahasantri satisfaction towards the university boarding school:: a service quality approach in Islamic higher education

R Nadia RP Dalimunthe; Dahlya Indra Nurwanti; Siti Nuraeni Muhtar; Nurul Hilaliyah

doi:10.30868/im.v2i01.342

Mahasantri satisfaction towards the university boarding school: a service quality approach in Islamic higher education

R Nadia RP Dalimunthe, Dahlya Indra Nurwanti, Siti Nuraeni Muhtar, Nurul Hilaliyah

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Abstract

Mahasantri (an Islamic university students) is an agent for Islamic Higher Education Institution to face the Moderate Islam Malay Era. In Indonesia, for example, there is a university boarding school program for Mahasantri to improve their personality and competence. This study is trying to find out whether the program has been aligned with their satisfaction. One of service they received in the boarding is English Language Learning program. They are going to be interviewed about their satisfaction toward the program. Then, the interview result will be analyzed to generate the satisfaction indicator referring to five dimensions of Service Quality (SQ) by Parasuraman and Berry (1991).

Original language	English
Pages (from-to)	71-82
Number of pages	12
Journal	Islamic Management: Jurnal Manajemen Pendidikan Islam
Volume	2
Issue number	01
DOIs	https://doi.org/10.30868/im.v2i01.342
Publication status	Published - 2019
Externally published	Yes

Keywords

students’ satisfaction
university boarding school
service quality approach
Islamic higher education

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Published versionFinal published version, 643 KBLicence: CC BY-NC-SA

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title = "Mahasantri satisfaction towards the university boarding school:: a service quality approach in Islamic higher education",

abstract = "Mahasantri (an Islamic university students) is an agent for Islamic Higher Education Institution to face the Moderate Islam Malay Era. In Indonesia, for example, there is a university boarding school program for Mahasantri to improve their personality and competence. This study is trying to find out whether the program has been aligned with their satisfaction. One of service they received in the boarding is English Language Learning program. They are going to be interviewed about their satisfaction toward the program. Then, the interview result will be analyzed to generate the satisfaction indicator referring to five dimensions of Service Quality (SQ) by Parasuraman and Berry (1991).",

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AU - Dalimunthe, R Nadia RP

AU - Nurwanti, Dahlya Indra

AU - Muhtar, Siti Nuraeni

AU - Hilaliyah, Nurul

PY - 2019

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KW - service quality approach

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Mahasantri satisfaction towards the university boarding school: a service quality approach in Islamic higher education

Abstract

Keywords

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