Making the Invisible Visible: Hidden Voices Initiate Collaboration in Research

Research output: Contribution to conferenceAbstractpeer-review


This collaboration between academic researchers and health consumer advocates lies in an area of research that is sparse. Not only is the field of study new, but also the strategies are innovative. The task of bringing hidden experiences into public view has been undertaken in a multidimensional approach, incorporating the visual as well as words and hard data. The diversity and flexibility of the team have allowed rapid responses to changes in circumstance, such as the temporary availability of telehealth to FHBP, and enabled engagement with media as well as peer-reviewed journals.


ConferenceConsumers Health Forum Virtual Summit 2021
Abbreviated titleCHF Summit 2021
OtherAustralasia’s inaugural consumer health summit went virtual, putting the high impact event in reach of a wider audience within Australia, New Zealand and worldwide.

Consumers as leaders in healthcare were a central theme of this first Australian and New Zealand Consumer Experience and Leadership in Health Summit.

CHF Summit 2021: Shifting Gears brought together consumers and other leaders from the health sector, to explore the latest research and developments which drive health towards a consumer-centered culture.
Internet address


  • Consumer engagement
  • Communities
  • Participatory Action Research
  • Co-design
  • Co-research
  • Co-created video
  • Complex adaptive systems (CASs)
  • care and management
  • Homebound people
  • Health access
  • Marginalisation


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