Managing Two Worlds Together: Stage 3: Improving Aboriginal Patient Journeys. Study Report

Janet Kelly, Judith Dwyer, Brita Pekarsky, Tamara Mackean, Eileen Willis, Charlotte de Crespigny, Sharon Perkins, Kim O'Donnell, Rosie King, Laney MacKean, Alex Brown, Monica Lawrence, Karen Dixon

    Research output: Other contribution

    Abstract

    The Improving Aboriginal Patient Journeys (IAPJ) study is the third stage of the Managing Two Worlds Together (MTWT) project. The MTWT project investigated what works well and what needs improvement in the health system for Aboriginal people who travel for hospital and specialist care from rural and remote areas of South Australia and the Northern Territory to city hospitals.
    Stage 3 (2013–15) involved an expanded research team and staff participants working together in a range of health care and education settings in South Australia and the Northern Territory. The aim was to modify, adapt and test the Aboriginal PJM tools developed in Stages 1 and 2. As the project progressed the basic set of tools was further developed with flexible adaptations for each site. This involved three steps – Preparing to map the patient journey, Using the tools and Taking action on the findings – organised into 13 tasks with prompt questions. Careful consideration was given as to how the information that emerged from the use of the tools could best highlight communication, coordination and collaboration gaps within and between different health care providers (staff, services and organisations) so as to inform the design of effective strategies for improvement. These were compared and combined with existing policies, practice and protocols
    Original languageEnglish
    PublisherThe Lowitja Institute
    Number of pages30
    Place of PublicationMelbourne
    ISBN (Print)9781921889288
    Publication statusPublished - Apr 2015

    Keywords

    • Patient care
    • Indigenous Australians
    • improvement strategies

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  • Cite this

    Kelly, J., Dwyer, J., Pekarsky, B., Mackean, T., Willis, E., de Crespigny, C., Perkins, S., O'Donnell, K., King, R., MacKean, L., Brown, A., Lawrence, M., & Dixon, K. (2015, Apr). Managing Two Worlds Together: Stage 3: Improving Aboriginal Patient Journeys. Study Report. The Lowitja Institute.