Navigating Crisis: The Role of Communication in Organizational Crisis

Sky Marsen

Research output: Contribution to journalArticlepeer-review

8 Citations (Scopus)

Abstract

This article introduces the special issue on crisis communication, whose aim is to bring together diverse approaches and methods of analysis in the field. The article overviews the field by discussing two main frameworks, dealing with postcrisis (reputation management) and precrisis (issue management) communication, respectively. The article then overviews some major theories of crisis communication and their different methodologies: image repair, situational crisis communication theory, rhetorical arena theory, narrative, and integrated crisis mapping. It ends with a description of some lessons learned that apply to all approaches and an overview of the contributions to the issue. By comparing and contrasting different perspectives on crisis communication, the article emphasizes the rich diversity that characterizes this branch of business communication.

Original languageEnglish
Pages (from-to)163-175
Number of pages13
JournalInternational Journal of Business Communication
Volume57
Issue number2
Early online date21 Oct 2019
DOIs
Publication statusPublished - 1 Apr 2020

Keywords

  • narrative
  • organizational communication
  • public relations
  • risk communication

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