Optimising service delivery to enhance treatment engagement

    Research output: Chapter in Book/Report/Conference proceedingChapterpeer-review


    How healthcare is delivered has a significant impact on how patients engage in treatment. In many countries, healthcare systems are complex to understand and navigate. This is so both for patients and also for the healthcare workforce. The vast policy and research literature on healthcare service and system change highlights the centrality of person‐centered care for enhancing patient engagement. However, discussion of the underlying issue of how trust is communicated between providers and recipients of care, and how control of decisions is shared (or not) between them is also important if we are to move beyond the superficial notion of patient non‐adherence as “the problem,” and beyond the rhetoric of collaboration in care that is central to treatment engagement.
    Original languageEnglish
    Title of host publicationThe Wiley Handbook of Treatment Engagement
    Subtitle of host publicationTheory, Research and Clinical Practice
    EditorsAndrew Hadler, Stephen Sutton, Lars Osterberg
    Place of PublicationUnited States of America
    Number of pages17
    ISBN (Print)9781119129547
    Publication statusPublished - Jan 2020


    • healthcare
    • delivery
    • healthcare systems
    • patients
    • workforce


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