Optimising service delivery to enhance treatment engagement

Research output: Chapter in Book/Report/Conference proceedingChapter

Abstract

How healthcare is delivered has a significant impact on how patients engage in treatment. In many countries, healthcare systems are complex to understand and navigate. This is so both for patients and also for the healthcare workforce. The vast policy and research literature on healthcare service and system change highlights the centrality of person‐centered care for enhancing patient engagement. However, discussion of the underlying issue of how trust is communicated between providers and recipients of care, and how control of decisions is shared (or not) between them is also important if we are to move beyond the superficial notion of patient non‐adherence as “the problem,” and beyond the rhetoric of collaboration in care that is central to treatment engagement.
Original languageEnglish
Title of host publicationThe Wiley Handbook of Treatment Engagement
Subtitle of host publicationTheory, Research and Clinical Practice
EditorsAndrew Hadler, Stephen Sutton, Lars Osterberg
Place of PublicationHoboken, NJ
PublisherWiley
Chapter29
Pages551-567
Number of pages17
ISBN (Print)9781119129547
Publication statusPublished - Jan 2020

Keywords

  • healthcare
  • delivery
  • healthcare systems
  • patients
  • workforce

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  • Cite this

    Lawn, S. (2020). Optimising service delivery to enhance treatment engagement. In A. Hadler, S. Sutton, & L. Osterberg (Eds.), The Wiley Handbook of Treatment Engagement: Theory, Research and Clinical Practice (pp. 551-567). Wiley.