Organisational resilience and emergency management

The concept of resilience figures prominently in discussions of disaster risk reduction, emergency management and community safety. Overwhelmingly, such discussions view resilience as a highly desirable characteristic of communities. Policies and practices of emergency services organisations imply that a major role of such organisations is to promote and foster community resilience. Yet there is little appreciation of the importance of resilience as a necessary characteristic of emergency services organisations. In this paper we argue that emergency services organisations need to address their own resilience issues in order to properly fulfil their community protection responsibilities. The concept of organisational resilience in relation to Australia's volunteer-based emergency services organisations is discussed and the importance of organisational climate and organisational culture in relation to organisational resilience is stressed.