Sky service: the demands of emotional labour in the airline industry

Claire Williams

Research output: Contribution to journal › Article › peer-review

149 Citations (Scopus)

Original language	English
Pages (from-to)	513-550
Number of pages	38
Journal	Gender, Work and Organization
Volume	10
Issue number	5
Publication status	Published - 2003

Cite this

@article{213c7776534c49728505468cda11749a,

title = "Sky service: the demands of emotional labour in the airline industry",

author = "Claire Williams",

year = "2003",

language = "English",

volume = "10",

pages = "513--550",

journal = "Gender, Work & Organization",

issn = "1468-0432",

publisher = "Blackwell Publishing",

number = "5",

}