Sociodemographic determinants of telehealth utilisation in general practice during the COVID-19 pandemic in Australia

Zhaoli Dai, Gorkem Sezgin, Rae Anne Hardie, Precious McGuire, Christopher Pearce, Adam McLeod, Andrew Georgiou

Research output: Contribution to journalArticlepeer-review

1 Citation (Scopus)

Abstract

This analysis assessed the sociodemographic characteristics of telehealth utilisation during the coronavirus disease 2019 (COVID-19) pandemic from March 2020 to August 2021 in Australia. Drawing on 860 general practice providers among 3 161 868 patients, 24 527 274 consultations were recorded. Telehealth accounted for 37.6% of the consultations, with 2.4% through videoconferencing and 35.2% through phone consultations. Our multivariate regression analyses indicated low utilisation of videoconferencing compared with phone consultations among older adults, those living in rural communities and migrants from non-English speaking countries.

Original languageEnglish
Pages (from-to)422-425
Number of pages4
JournalInternal Medicine Journal
Volume53
Issue number3
Early online date9 Jan 2023
DOIs
Publication statusPublished - Mar 2023

Keywords

  • COVID-19
  • general practice
  • primary care
  • telehealth
  • telemedicine

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