Stories and systems: Exploring technological impact in complex systems through creative writing techniques

This research article argues for the effectiveness of storytelling techniques not only for communicating complex systems, but also for analysing complex systems and modelling outcomes. This kind of analysis and modelling of impacts is vital in strategic decision making and technology foresight. Strategy engages at many points with complex sociotechnical systems. Disruptive technological impact does not necessarily inhere in the technological objects or capabilities themselves. Rather, disruption arises from a convergence of factors including social, human, and ethical considerations. These factors are manifold, difficult (if not impossible) to predict, and—when it comes to the actions of individuals—informed by unknowable subjective personal histories, experiences, and current circumstances. Faced with such opaque and constantly shifting contextual factors, foreseeing technological impact presents challenges that are difficult to surmount. We show how the techniques of storytelling shed light on those challenges.