The development and characteristics of Employee Assistance Programs around the globe

Ann M. Roche, Victoria Rose Kostadinov, Jacqui Jane Cameron, Ken J. Pidd, Alice McEntee, Vinita Duraisingam

Research output: Contribution to journalArticlepeer-review

16 Citations (Scopus)


A global online survey of Employee Assistance Program (EAP) professionals regarding EAP characteristics and development was conducted. Seventy-four respondents from 25 countries participated. Key developmental drivers identified were consumer demand and industry-based initiatives. EAPs were typically delivered by private “for-profit” organizations. EAP services predominantly comprised relationship, mental health, and trauma counseling delivered over four to five sessions through various delivery modes. Increasing focus on well-being and greater utilization of technology were reported. Few EAP-specific qualifications were offered, and professional standards were mostly voluntary. Although EAPs were perceived to generally be effective, they may encounter challenges in maintaining high-quality service provision into the future.

Original languageEnglish
Pages (from-to)168-186
Number of pages19
JournalJournal of Workplace Behavioral Health
Issue number3-4
Publication statusPublished - 2 Oct 2018


  • Employee Assistance Programs
  • mixed methods
  • workplace


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