The development and characteristics of Employee Assistance Programs around the globe

A global online survey of Employee Assistance Program (EAP) professionals regarding EAP characteristics and development was conducted. Seventy-four respondents from 25 countries participated. Key developmental drivers identified were consumer demand and industry-based initiatives. EAPs were typically delivered by private “for-profit” organizations. EAP services predominantly comprised relationship, mental health, and trauma counseling delivered over four to five sessions through various delivery modes. Increasing focus on well-being and greater utilization of technology were reported. Few EAP-specific qualifications were offered, and professional standards were mostly voluntary. Although EAPs were perceived to generally be effective, they may encounter challenges in maintaining high-quality service provision into the future.