The growth satisfaction in jobs among hospitality employees: the role of transformational leadership, interpersonal communication satisfaction and trust

Verma Prikshat, J. Irudhaya Rajesh, Rajesh Rajaguru

Research output: Contribution to journalArticlepeer-review

1 Citation (Scopus)

Abstract

Leader follower communication and trust are the key factors that contribute to the employees' growth satisfaction in job in the hospitality industry. Given the relevance of transformational leadership in the hospitality industry, this study explored whether transformational leadership influenced follower growth satisfaction in job through follower interpersonal communication satisfaction and trust. Data were collected from 159 hotel employees in India. The findings using the SPSS PROCESS macro with bootstrapping and R Package revealed that follower interpersonal communication satisfaction and trust mediate the significant relationship between transformational leadership and follower growth satisfaction in job. The major implications are discussed in this study.

Original languageEnglish
Pages (from-to)48-74
Number of pages27
JournalJournal of Human Resources in Hospitality and Tourism
Volume20
Issue number1
DOIs
Publication statusPublished - 2021

Keywords

  • growth satisfaction in job
  • hotel employees
  • interpersonal communication satisfaction
  • Transformational leadership
  • trust

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