The mediating role of interpersonal communication satisfaction between transformational leadership and followers' trust

Rajesh JI, L. Suganthi

Research output: Contribution to journalArticlepeer-review

5 Citations (Scopus)

Abstract

The purpose of this paper is to examine the mediating role of followers' interpersonal communication satisfaction between transformational leadership and followers' outcome variable, namely, followers' trust in the leader. The study uses questionnaire based survey. Hierarchical multiple regression analysis is employed to test the research hypothesis, using the procedure outlined by Baron and Kenny steps for mediation, followed by the Sobel test. The research indicates that followers' interpersonal communication satisfaction partially mediates the relationship between transformational leadership and followers' trust in the leader. Basing on the mediation results of interpersonal communication satisfaction as evinced by this study, it is implied that a greater emphasis needs to be laid on imparting interpersonal communication skills training for supervisors alongside conducting frequent communication satisfaction audits for the followers/subordinates in the organisations. This study is the first report on the link between transformational leadership and followers' trust in the leader with the followers' interpersonal communication satisfaction as a mediator
Original languageEnglish
Pages (from-to)418-440
Number of pages23
JournalInternational Journal of Business Excellence
Volume9
Issue number4
DOIs
Publication statusPublished - 2016
Externally publishedYes

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